Get In Touch
We are always ready to answer your questions about orders, products, shipping, returns and after-sales service. Feel free to reach out to us via email anytime.
1. Physical Store & Warehouse Address
2480 Allsboro Rd, Cherokee, AL 35616, United States
2. Email Address
cooloraak@gmail.com
Tips: Email is our preferred communication method for order consultation, after-sales disputes, bulk cooperation and business negotiation. We will reply to your email within 24 working hours.
3. Working Hours (US Central Time)
Monday – Friday: 09:00 – 18:00
Saturday: 10:00 – 15:00
Sunday & American statutory holidays: Off day, no customer service on duty
4. Common Matters You Can Consult
- Order inquiry: order status, logistics tracking, delivery time
- Product consultation: air cooler, nail printer, hair curler, beauty instrument usage, parameter, matching accessories
- Shipping policy: free shipping threshold, delivery cycle, remote area delivery rules
- After-sales service: return & refund application, product warranty, damaged goods replacement
- Business cooperation: wholesale, influencer cooperation, customized order service
- Discount activity questions
5. Important Reminders
- Please attach your order number when sending emails for order-related problems, which can greatly speed up our processing efficiency.
- During holidays and weekends, customer service will reply sequentially after resuming work, please wait patiently.
- Our physical address is only used for warehouse receiving and return delivery reception, no walk-in retail shopping service is provided temporarily.
- For urgent after-sales problems such as damaged goods received, please attach clear photos or videos of the defective product in your email.
6. Feedback Suggestion
If you have valuable suggestions about products, logistics and shopping experience, welcome to send emails to us. We will keep optimizing to bring you better shopping experience.