Refund policy

We support a 30-day free return & refund service counted from the day you receive the package.

You can apply for a return and full refund under the following conditions:
  1. The application is submitted within 30 calendar days after parcel delivery;
  2. Products are unused, unwashed, undamaged, intact with original factory packaging, user manuals, accessories, gift boxes and all attached parts;
  3. No obvious man-made damage, scratches, burns, stains, disassembly marks or liquid soaking on goods;
  4. Beauty devices, hair curlers, air coolers, nail printers have not been used for a long time, and the protective film is kept intact.

2. Items That Cannot Be Returned or Refunded

The following products are excluded from the 30-day free return policy for hygiene and safety reasons:
  1. Beauty consumables, replacement conductive gel, nail printer ink cartridges, disposable beauty accessories that have been opened;
  2. Personal care products that have been used, stained or contacted with skin;
  3. Products damaged by human factors: improper operation, falling, water immersion, self-disassembly, improper charging, overheating damage;
  4. Clearance sale products, promotional free gifts, bundled complimentary items;
  5. Orders marked as final sale cannot be returned or exchanged.

3. Return Shipping Cost Rules

  1. If the return is caused by our responsibility (wrong item delivery, defective product, missing accessories, damaged goods during transportation): we cover all return shipping fees and bear the round-trip logistics cost;
  2. If you apply for return due to personal reasons (dislike style, inappropriate function, wrong purchase, no demand after receiving goods): you enjoy our 30-day free return privilege, we will bear the return shipping cost globally, no extra freight shall be charged to customers;
  3. Customers are not allowed to refuse receipt without legitimate reasons. Unclaimed parcels resulting in return loss shall not be eligible for free return service.

4. Complete Return Process

Step 1: Contact our customer service via store email or online chat within 30 days of receiving goods, provide order number, real photos/videos of the complete product and apply for return authorization;

Step 2: After our customer service approves the return application, we will send you the designated return address and shipping label;

Step 3: Please properly pack the goods with the original package to avoid damage during return transportation;

Step 4: Send back the package according to the provided address and fill in the logistics tracking number in the order page;

Step 5: We will inspect the returned goods within 3–5 working days after receiving the parcel. Once inspection passes, we will initiate the full refund to your original payment account;

Step 6: Refund arrival time depends on the payment channel, generally 3–7 working days to arrive in your account.

5. Refund Method & Time Limit

  1. All refunds will be returned to the original payment account (credit card, PayPal, Apple Pay, Google Pay, etc.), cash refund is not supported;
  2. Normally, refunds will be processed within 5 working days after we receive and inspect the returned items;
  3. If the payment platform delays the transfer due to bank auditing, we are not responsible for the delay of fund arrival.

6. Special Supplementary Regulations

  1. All returned products must not have missing parts. Missing accessories, packaging, charging cables and other attachments will affect the refund progress, and partial deduction will be made according to the loss value;
  2. If the product malfunctions within the warranty period due to quality problems, you can choose free repair, replacement or return refund;
  3. We reserve the right to refuse return applications if the goods are severely damaged, stained or lost parts;
  4. Customs duties generated during return transportation shall be borne by our store when returns are caused by product quality problems; returns for personal reasons do not involve customs compensation.

7. Product Warranty Explanation

Formal products enjoy a 1-year global warranty. Within the warranty period, quality failures can enjoy free maintenance or replacement services, which do not conflict with the 30-day free return policy.